Most orders are fulfilled within 2–5 business days. We calculate this time based on our current order volume and how quickly our fulfillment centers are working.

Shipping time depends on your location. We use past delivery data to your region to estimate how long shipping will take.

Once shipped, delivery times depend on the shipping method and destination. You will receive tracking information once your order ships.

Please contact us immediately. If your order hasn't shipped yet, we may change the address. If it's already in transit, we may not be able to intercept or redirect it. If the order is returned to us, we’ll notify you and you can decide if you’d like us to reship (you may need to cover shipping cost).

We’re sorry to hear that. Please contact us within 30 days of delivery, include photos and a description of the problem, and we’ll investigate. If it’s a fulfillment error, we’ll send a replacement at no cost.

Because our products are custom-made on demand, we do not typically accept returns for buyer’s remorse.

Size exchanges are technically a new production and if you ordered the wrong size, you may need to cover the extra cost of producing and shipping a new item.

 First, check the tracking information for updates. Delays can arise from high volume, customs, or carrier processing. If it’s significantly late or seems lost, contact us. If the carrier confirms it’s lost, we may send a replacement.

Please check with neighbors, your building’s mailroom, or your local post office. Unfortunately, once shipment is marked delivered, we may not be able to replace it but contact us anyway and we’ll try to help.